How to Delete Your Account

Through the Game

To delete your account, follow these steps:

• Open the game on a device where you play with the account you want to delete
• Open Settings (the gear icon at the top-right of the home screen)
• At the bottom of the Settings screen, select Delete Account
• Confirm by selecting Delete on the confirmation screen

If you play as a guest, without signing in, and Settings shows no Delete Account, ask us to delete your account as described below.

By Request

If you play as a guest, you can ask us to delete your account:

• In the game, open Settings and note your user ID, shown as User ID: …
• Send it to us through our contact page, asking us to delete your account

If you can't open the game: send us your player name, exactly as the game shows it, and how you played (with Google Play Games, with Apple, or as a guest). Before deleting, we may ask for a detail that shows the account is yours, such as roughly how many trophies or coins it has, or the order number of a purchase.

We delete the account within 30 days and reply to confirm. A guest account nobody signs in to is deleted automatically after 12 months.

What Deletion Does

Your account and all its progress are deleted for good: your name, your trophies and rank, your coins and items, your rewards, your game history and your sign-in links. A deleted account cannot be restored, and signing in again starts a new account.

In version 1.8.0 or later of the game, if you signed in with Apple, Apple's window opens when you delete your account and, once you confirm in it, we try to have Apple revoke the game's access to your Apple Account; if you close that window, your account is still deleted.

Records of purchases are kept, without your name or sign-in details, for the legal reasons our Privacy Policy gives. It also says how long server logs and backups keep data after a deletion.